A new booking lands in the calendar, but the staff member who will serve the client finds out from a chat thread with the owner — or only at work. My Own Service closes this gap: every staff member receives booking notifications in their personal Telegram the moment a booking is created or reassigned.
How to connect Telegram
Connecting is available to the owner, admin, and staff — including from a mobile device. Open settings → "Telegram notifications" → "Connect Telegram" and press Start in the bot.
The connection is personal: one account, one Telegram. There is no need to create a separate bot for the business — the shared My Own Service bot is used.
When a staff member receives messages
Notifications arrive only if the staff member has active team access linked to an active staff card of this business. A staff card alone, without user access, is not enough.
A new booking from the CRM
Creating a booking in the CRM and reassigning a booking to another staff member notify the assigned user. If you assign a booking to a staff card linked to your own account, no notification is sent to you — you already know about it.
A confirmed online booking
A new confirmed online booking notifies the assigned staff member and active admins. The owner keeps receiving the existing website notification without an extra duplicate.
Confirming an old request
When an old request is confirmed and bookings are created from it, the assigned staff member is also notified.
If a client books several services at once, a separate message arrives for each created booking with its time.
When a repeated message is not sent
- Regular editing of a booking does not trigger another notification.
- A repeated online booking request with the same key does not duplicate the message.
What the message contains
The message includes the business, client, service, and the date/time in the business time zone. The language comes from the business settings — RU, AZ, or EN.
What to know about delivery
The message is sent after the booking is saved: a Telegram failure does not cancel the booking. Like the previous owner notifications, delivery has no retry queue — if Telegram is unavailable, the message may be skipped. The bot command "Today's bookings" has not changed.
How this changes teamwork
Staff see a new booking immediately instead of the next time they open the calendar. Admins track online bookings without manually forwarding messages, and the owner stops acting as a dispatcher who relays bookings in chat.
The full booking and reminder flow is covered in the Telegram business assistant guide, and salons and studios can check CRM and online booking for barbershops.
Connect your team to a shared calendar
My Own Service brings online booking, the calendar, clients, and Telegram notifications into one system. Try full access free for 14 days with no bank card. Subscribe for $29/month or $279/year.
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